OVERVIEW
HiQ can serve as your single point of contact to manage maintenance across your enterprise. Coverage is available for distributed workstations, high-end to mid-range equipment, PCs, printers, servers, mobile and networking hardware and software. We offer our clients:
- Enhanced service call management with dispatch automation and multiple service provider management in a single contract
- Onsite hardware break/fix (warranty and maintenance, direct delivery and vended)
- Vendor coordination, maintenance transition, and delivery and setup services
- Help desk electronic link option interface for problem reporting, tracking and measurement
- Ongoing project/escalation/service delivery management
Our flexible, end-to-end solution services include:
- Maintenance management
- Repair coordination
- Problem management
- Asset management
- Administration
Based on your service requirements, HiQ can provide a cost-effective service solution designed to keep your IT operations running smoothly.
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