HiQ


 
 


PREVENTATIVE SERVICES

If your systems go down, you're in trouble. Preventative maintenance can help you:
  • Avoid costly system downtime
  • Ensure your hardware is always running at peak performance
  • Protect your hardware investment

HiQ offers a variety of preventative service options, with service response and duration times designed to fit your business needs.

Backup Data and System Integraty Check
Critical business data and files on PCs — whether departmental desktops or mobile workforce lap tops — are backed up securely over your Internet connection and stored in an off-site data vault location. If a PC is broken, lost or stolen, OneStop PC Data Protection helps recover your information quickly. We'll get you back in business without the worries of lost data and expensive downtime.

Printer Maintenance
We've all experienced printer problems at one time or another: paper jams, background gray toner shading , black horizontal lines, smears or streaks, bottom half of page is blank, dropouts, ghosting, etc. While such problems may not be catastrophic, they can be so frustrating to the user that they significantly impact your office productivity.

High-volume laser printers require maintenance schedules. Based on usage patterns and page counts, our technicians will inform you when a routine maintenance should be performed and automatically schedule such maintenance if so desired. The maintenance procedure may include changing of paper pickup rollers, paper feed/separation rollers, a transfer roller, and the fuser assembly.

By performing routine printer maintenance services, we can help you ensure a healthy and happy printing environment. 

Anti-virus Management
A comprehensive anti-virus management solution for your entire network is your best defense against malicious code penetration. HiQ can provide installation assistance, management, configuration, updates, and notification services for clients, servers, firewalls, gateways, and URL filter servers. Managed anti-virus enterprise defense also includes emergency notification of new viruses, and scheduled anti-virus software definition updates.