Technical Assistance & Service Level Agreements

Technical expertise is just a phone call away any time you need help. Whether supplementing your remote staff or acting as your principal support team, HiQ resources can be deployed for everything from systems administration to problem management and resolution. Services are purchased in five-hour blocks per month, per site, or on an as-needed hourly basis billed in 15-minute increments.

HiQ's technical assistance and service level agreements are designed to:
  • Provide technical assistance and problem resolution support via remote VPN service or onsite
  • Help you improve performance and maintain continuous operation of your organizational IT infrastructure
  • Provide support for your daily needs, plus performance and growth strategies
  • Offer a single point of contact for problem and issue resolution
  • Provide a Web-based single point of entry to critical performance and management information, plus problem tracking and support services
  • Operations services
    At HIQ we can provide a variety of basic equipment maintenance services. Services are measured in "events," which are purchased in prepaid blocks of five per site, per month.
  • Service level agreements
    Service level agreements (SLAs) are a standard element of HiQ's managed infrastructure solutions. We offer a variety of network performance SLAs that cover the network infrastructure and its connectivity to multiple Internet providers.